Terms of Service

These terms govern your use of FieldFlow Pro, the software available at getfieldflowpro.com. By creating an account or using the service, you agree to these terms on behalf of yourself and the business you represent.

1. The service

FieldFlow Pro provides tools for managing customers, leads, jobs, dispatch, payments, invoices, communications, reports and advertising performance. Features may change over time.

2. Accounts

• Accounts are created by invitation from an account owner.
• You are responsible for keeping login details secure and for activity under your account.
• Account owners control which users can access which features.

3. Your data

You own the business data you put into FieldFlow Pro. You grant us permission to host and process it only to provide the service. You are responsible for having the right to collect and use information about your own customers, including consent for calls and text messages where required.

4. Connected services

When you connect Google Ads, payment processors, messaging providers or other third-party services, your use of those services is also governed by their own terms. Changes to your Google Ads account are made only after you confirm them in the app, and you remain responsible for your advertising spend and campaign settings.

5. Acceptable use

You agree not to:

• Use the service for unlawful activity, spam or harassment.
• Attempt to access other customers' data or disrupt the service.
• Reverse engineer, resell or copy the software except as allowed by law.

6. Fees

Paid plans are billed as described at sign-up. Fees are non-refundable except where required by law. You can cancel at any time, and access continues until the end of the paid period.

7. Termination

You may stop using the service at any time. We may suspend or close accounts that violate these terms. After closure, you may request an export of your data within 30 days.

8. Disclaimers

The service is provided "as is" without warranties of any kind. Reports, bid suggestions and ad insights are estimates to help your decisions and do not guarantee results.

9. Limitation of liability

To the extent allowed by law, FieldFlow Pro is not liable for indirect, incidental or consequential damages, lost profits or lost data. Our total liability is limited to the amount you paid us in the 12 months before the claim.

10. Changes

We may update these terms. Continued use after changes means you accept the updated terms.

11. Contact

Questions about these terms: support@getfieldflowpro.com